Refund Policy – Saint Simons Mobile Auto Detailing LLC
At Saint Simons Mobile Auto Detailing, we take pride in providing high-quality mobile car detailing services and customer satisfaction is our top priority. If for any reason you are not completely satisfied with your service, please review our refund policy below:
1. Satisfaction Guarantee
If you’re not happy with the results of your detail, please contact us within 24 hours of service completion. We will do our best to resolve the issue, which may include:
• A touch-up or re-clean of the affected area (at no additional charge)
• A partial refund, depending on the nature of the issue
2. No-Show or Late Cancellation
We require at least 24 hours’ notice for cancellations.
• Cancellations made less than 24 hours in advance may be subject to a $25 cancellation fee.
• If we arrive at your location and are unable to perform the service due to no access, the vehicle not being present, or unsafe working conditions, you may be charged up to 50% of the service price.
3. Weather Conditions
In cases of severe weather or unsafe conditions, we may need to reschedule your appointment. You will be contacted in advance and no cancellation fees will apply.
4. Refund Eligibility
Refunds are issued at the discretion of management and may be offered under the following conditions:
• Service was not performed as advertised or agreed upon
• Vehicle damage caused directly by our technician (with proper documentation)
• Duplicate payments or booking errors
5. How to Request a Refund
To request a refund or report an issue, please contact us at:
📞 [503-894-0257]
📧 [Brenden@Saintsimonsmobileautodetailing.com]
Include:
• Your name
• Date of service
• Description of the issue (with photos, if possible)
We aim to review and respond to all refund requests within 3 business days.
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Cancellation Policy – Saint Simons Mobile Auto Detailing LLC
At Saint Simons Mobile Auto Detailing, we understand that life happens and plans can change. To ensure smooth scheduling for all our clients and to respect the time of our detailers, we have the following cancellation policy in place:
🕒 Cancellation & Rescheduling
• We kindly ask that you provide at least 24 hours’ notice for any cancellations or rescheduling of appointments.
• Appointments canceled or rescheduled with less than 24 hours’ notice may be subject to a $25 cancellation fee.
• No-shows without notice will be charged up to 50% of the scheduled service cost.
🌧 Weather-Related Cancellations
• In the event of severe weather or unsafe working conditions, we may need to reschedule your appointment. You will be contacted in advance, and there will be no charge for weather-related rescheduling.
💳 Deposits
• For services over [$200] or during peak days, a non-refundable deposit may be required to secure your booking. This deposit will be applied toward your final invoice.
✅ How to Cancel or Reschedule
To cancel or reschedule your appointment, please contact us directly at:
📞 [503-894-0257]
📧 [Brenden@Saintsimonsmobileautodetailing.com]
📲 [https://www.saintsimonsmobileautodetailing.com/services-1]
Thank you for your understanding and continued support of [Your Business Name]!